A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong by Janelle BarlowThe first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organizations products and services. This new edition has been thoroughly revised and updated. There are two brand new chapters on the Internet, a new section entitled Handling Complaints Directed at You and another new section that turns the tables and discusses how the reader can complain effectively. More relevant than ever in todays constantly connected world, when customers can complain instantly, 24/7, and broadcast their dissatisfaction around the world if they choose to, throughout the text has been heavily revised, with a wealth of new examples, tools and strategies.
Sci-Fi & Dystopian
Reading about oppressive government regimes—or even a giant brain telepathically controlling an entire planet—stokes the fire in our souls. And witnessing citizens rebel against the status quo offers hope for the future, even if that rebellion proves unsuccessful. With that in mind, books in a more post-apocalyptic or survivalist vein The Road have not been included. The 30 books below are standout entries in the genre, each promising a compelling read for years to come. Here are our picks for the best dystopian books of all time:. Red Rising by Pierce Brown
Read them and feel better about the world you live in while simultaneously terrified for what the future will bring. In this terrifying vision of our future world, the rich prey on the impoverished people of inner city Toronto. This novel is one of the best of the genre because of its apt and did I mention terrifying?!? This book also contains a lot of folklore and magic, making the story an interesting mix of science fiction and fantasy. The city is run by a matriarchy, and Summer Kings are sacrificed every year. June is an artist with light installations under her skin, NBD who befriends Gil, the newest Summer King, and of course, plans of revolution ensue.
Looking to read about a disturbing dystopia? We've got you covered! If you liked The Hunger Games, Divergent, and The Maze Runner, and.
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