Quote by Marilyn Monroe: “Im selfish, impatient and a little insecure. I...”
Ann Miller - I'll Be Hard To Handle - from 'Lovely To Look At' - 1952
I'll Be Hard to Handle [From Roberta][#]
With the right attitude and action steps, you can effectively navigate these tricky customer situations and emerge hopefully unscathed. This post offers tips and insights to help you do just that. Our hope is by the end of the article, you and your staff will be more prepared to handle difficult shoppers. Take a few seconds to breathe and put yourself in the right mindset before dealing with the customer. Having the right mental attitude will help prevent your buttons from getting pushed and enable you to respond in a calm and professional manner. Allowing a client to fully verbalize their complaint or anger is valuable.
That is to say, customer service should be a conversation rather than a cold, lifeless script. This is where flexible responses—in lieu of pure scripts—can be quite useful. They allow reps to have examples of what to say to customers in a tough situation, but also give them the flexibility to adapt and add their own personality. Join the gang of savvy subscribers who receive original, well-researched articles about company culture, customer service, and building a better business every week. One of the most important skills in interacting with customers is the use of positive language to help avoid accidental knee-jerk reactions. Here's an example: let's say a customer contacts you with interest in a particular product, but that product happens to be backordered until next month. Your call is very important to us.
It also describes the decades of band dysfunction, co-dependency, addiction and brotherhood. When the Atlanta-based outfit burst onto airwaves and MTV in , their combination of rock, blues and Southern rock stood out from the hair metal, pop-rock and later, grunge. The fact that the Black Crowes were able to survive for nearly 25 years is somewhat of a rock miracle. I really believe that the brothers Chris and Rich Robinson thought it was them and then Chris thought it was him. And that was the death knell.
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Lets get right down to it. You want to handle those difficult personalities like a boss? Well, as you read further, you'll notice a theme. It's more about you than that difficult person driving you nuts. I say this because when we're dealing with a difficult person , the only thing we have control over is our own reactions and ourselves. We can't change Joe in Sales when he flies off the handle. We can , however, change how we respond to Joe.
Now we'll say till something do us part That old dad of mine ain't got a heart Any girl who's out for pleasure Thinks of marriage only at her leisure As it is, they've got the horse behind the cart. When my pop said we must wed, He kind of wowed me, still I'm read-y But one thing must be clear At this time. I'll be hard to handle I promise you that And if you complain Here's one little Jane Who'll leave you flat. When you first threw me a gander I was willing to philander But I never thought I'd have to be a bride Now you're gonna find tough sledding I don't want no shotgun wedding I was only along for the ride. I'll be hard to handle I'm telling you plain Just be a dear and scram out of here I'm gonna raise cain.